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Give us a call on: 02380 580235
Total: £0.00 inc. VAT

Terms & Conditions

Our general terms and conditions are listed below.Please contact us if you are unsure on any aspect.


The “Customer” means the person making the purchase from the Seller.

The “Seller” means Kitchen Collection.

The “Contract” means the terms and conditions as listed below and any other special conditions as agreed separately in writing.


Payment can be made by credit or debit card online or by telephone.

Payment can be made by cheque but funds will need to be cleared by our bank before the order will be accepted.

Upon acceptance of your order, either online or by telephone, we will debit your card with the full value of the order.

All products remain the property of Kitchen Collection until paid for in full.


All quoted prices are in UK sterling and include V.A.T. at the current rate. Although every effort will be made to adhere to the prices quoted on the website we do reserve the right to alter or withdraw prices without notice.

Occasionally an error may occur in the pricing on the website in which circumstances we will not be obliged to supply the products at the incorrect price.


Liability for the order rests with the Customer. It is the Customer’s responsibility to check that the order is correct and that the items are suitable for the use intended. Any advice or guidance provided for Kitchen Collection is for guidance only and Kitchen Collection will not be held liable for such advice or guidance.


The actual colour of products supplied may vary from the website and the samples provided. Items of solid wood or veneer particularly may vary in colour and grain. The customer is not entitled to terminate the contract or make a claim against the seller on the basis of reasonably foreseeable variation in colour or grain.

Whilst every effort is made to reproduce accurate information, we reserve the right to change specifications, equipment and availability without prior notice.

While every effort has been taken to provide accurate pictures and product information on this site we cannot guarantee that colours and finishes will be exactly as seen on the site. We do not make any guarantees regarding a product's suitability for use.


Delivery is by one man to an accessible ground floor location and assistance will be required. If a two man delivery is required an additional charge will be levied. Delivery charges are listed on our site for post codes and are applicable to orders with furniture values of a minimum amount of £2,000.00. Where an order is under £2,000.00 for furniture only please contact us for the delivery charge. Furniture orders below £2,000.00 will potentially be supplied flat packed - please contact us for confirmation.  Orders for true handleless kitchens under £2000 may not be accepted , subject to location, the customer is asked to ring before placing an order. 


Delivery is to UK mainland only.

The delivery lead time will vary depending on the kitchen style chosen. For our standard ranges the majority of deliveries will be made within 4-6 weeks of order depending upon the finish. Handmade kitchens are on an approximate lead time of 8-10 weeks depending on finish. Express Kitchens are on a lead time of 3-5 working days. All delivery dates are given as guidelines only. We do not accept any liability for any direct, indirect or consequential loss involved with delayed deliveries. We will advise on any non-stock items or extended delivery dates by email or telephone.

Deliveries will be made by a dedicated delivery lorry. Delivery for standard and Handmade kitchens will be to an easily accessible ground floor location only. Express kitchens will be delivered on a kerbside pallet service.

All products must be checked thoroughly for damage and delivery notes signed accordingly. If it is not possible to check the products while the delivery driver is present then any dispatch notes must be signed “products unchecked, as driver could not wait “. YOU MUST THEN CHECK ALL THE PRODUCTS DELIVERED AND ANY MISSING, DAMAGED OR FAULTY PRODUCTS MUST BE REPORTED WITHIN 72 HOURS OF DELIVERY. We cannot accept responsibility for damaged items not reported within this time frame.

The Seller will not be liable for any costs, direct or indirect, incurred by the customer as a result of damaged goods, supplier errors or shortages.

The Customer may be requested to retain the damaged goods for a reasonable period for inspection. If the goods are not retained as requested an additional charge may be raised for replacements.

Any additional costs involved with re-delivering products through missed deliveries would be at the buyer’s expense.

The Customer may request a change to the delivery date of the kitchen at least seven working days before the confirmed delivery date. Changes to the delivery date may incur storage charges of £75 per week which will be confirmed by the Seller. The Seller cannot guarantee that the delivery date can be changed and will advise the Customer on suitable alternative dates if possible.

For full delivery information click here




As all kitchen units are made to order and to specific customer choice/specification any cancellation will only be subject to the written agreement of the Seller and the Customer will be liable to any costs incurred in purchasing materials, manufacturing the items, administration costs and delivery costs to the point of cancellation.

Order amendments:-

  • Additions to your order may be made at any time. However this may delay the order being delivered dependant on when additional items are added as only one delivery per order is scheduled.
  • Changes to your order – if any items on the original order are changed then the Customer will be liable to any costs incurred as if the items had been cancelled – see above.
  • Administration fees may be applicable for cancelled orders to cover card charges and administration costs.

All kitchens are made specifically in accordance with each customer’s order and subject to your statutory rights, may not be returned unless the Products are defective or not made in accordance with the order.

Appliances, Sinks & Taps

Post codes that fall outside of our standard delivery area and may incur an additional delivery charge are as follow: AB,DD,EH,FK,G,IV,KA,KW,KY,ML,PA,PH,TD,TR,TQ,PL,EX AND TA.  This is dependent on the specific product and will be advised of by email. Deliveries will be made by carrier or a dedicated delivery lorry. We cannot give specific times for delivery. Delivery charges are based on a one-man delivery to an easily accessible ground floor location only. All goods should be checked thoroughly for damage and delivery notes signed accordingly. If it is not possible to check the goods while the delivery driver is present then any despatch notes should be signed "goods unchecked, as driver could not wait". Any damaged or faulty goods should be reported within 48 hours of delivery. Re-delivery costs may apply if a pre-arranged delivery date is missed by the customer. This would be advised of by email prior to a second delivery being made. If you are a retail customer you have the right to cancel your order  within 14 calendar days of receiving the goods, we request that the goods and packaging are in a perfect condition and unopened. Judgement on the condition of goods and packaging will be at the sole discretion of the seller. Following your cancellation request and providing it is within the 14 calendar day cancellation period we will organize collection of your goods and advise you of a collection date. Any applicable collection charge would be advised of prior to collection. All cancellation requests must be made in writing. The 14 calendar day cancellation rule only applies to sink and tap products and not kitchens which are made to measure goods. The 14 calendar day cancellation rule also only applies to private individuals and does not apply to companies or businesses. 


The Seller

The Seller shall be entitled to cancel the contract and refund the payment in the following circumstances:-

  • our suppliers cannot provide sufficient stock
  • products ordered have been discontinued


Free samples are appliable to standard ranges, this does not include; Handmade, Inframe or bespoke ranges.

Offers and Discounts

Offers and discounts are applicable to the furniture section of an order only, with all prices shown including saving.

Offers and discounts do not apply to Handmade ranges or any items that are quoted as specials.


All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this site means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data on this Site. By registering to use the Site you agree to this Use.

When ordering goods you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of our products and otherwise for the normal use and improvement of our Site.

We may also use the Data in response to surveys and to aggregate user profiles

To enable us to monitor and improve our Site, it gathers certain aggregated information about you when you use it, including details of your operating system, browser version, domain name and IP address, the URL you come from and got to and the parts of the Site you visit.

We use cookies only to store information such as your User ID and your session identifiers and password to enable us to identify whether you are registered on to the Site and, if so, to shortcut your access to the site and any Products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Site.

We endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose online. You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

If you have any queries about our privacy policy, please contact us at the address provided at the end of these conditions.


Warranties and Liability

Carcasses – 20 years

Hinges – 20 years

Drawer runners – 20 years

Doors/Drawer fronts– 6 years

Matching furniture accessories – 6 years 

Appliances/sink products – Individual manufacturers guarantee

Accessories – 6 years.   

Guarantees  are limited to:-

  • the products being subject only to general domestic use
  • all products being correctly installed and not subject to misuse

Guarantees will not cover consequential loss.

Please note that kitchens which have recently been plastered should be allowed to completely dry and stabilize before storing or installing your products. Failure to do this will invalidate your guarantees.


All Information contained within this website and information provided by the Seller remains the Intellectual Property of Kitchen Collection. Any use of these trademarks, images and literature will require the written permission of Kitchen Collection.


The Seller shall not be liable to the Customer for any delay in supply or for any damage or defect to products supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control ( including without limitation industrial disputes, utility failure, machinery breakdown, malicious damage, fire, storm or flood).


The Seller may assign the Contract or any part of it to any person, firm or company but the Customer shall not be entitled to assign the contract without the prior permission of the Seller.


English law shall govern all contracts for the purchase of items from this Web Site and any dispute shall be subject to the jurisdiction of the English Courts. If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

KITCHEN COLLECTION is a trading name of Kitchens Collection Ltd, which is registered in England and Wales under company number 04135435. The registered company address is Units 12 to 14 Mortimer’s Industrial Estate, Romsey Road, Ower , Romsey, Hampshire SO51 6AF .  Our VAT number is 777300620. 


Give us a call 02380 580 235
Visit our showroom

Mon to Fri 9:00 - 17:00

Saturdays 9:00 - 16:00

Units 12 to 14,
Mortimer’s Industrial Estate,
Romsey Road,
SO51 6AF
(At the entrance to Peppa Pig World)
Get directions
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“"We are very pleased with the new Dante Oak Painted kitchen. With your help all the units that were ordered fit perfectly and were straightforward to assemble."”
- Richard, Exeter

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