1 - Interpretation
1.1. The definitions in this condition apply in the terms and conditions set out in this
document:
Contract the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
Cooling Off Period shall have the meaning given in condition 3.1.
Customer or you means the purchaser of the Products.
Force Majeure Events shall have the meaning given in condition 11.
Products the products that we are selling to you as detailed in the Order.
Order your order for the Products as set out in the order form.
Order Confirmation shall have the meaning set out in condition 2.5.1.
Supplier or us means Kitchens Collection Ltd a company registered in England and Wales
(No. 04135435) and whose address is Units 12-14 Mortimers Industrial Estate, Romsey Road, Ower, Romsey, Hampshire, SO51 6AF.
Terms the terms and conditions set out in this document.
Writing or written includes faxes and e-mail.
1.2. Construction
In these Terms, the following rules apply:
(a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
(b) A reference to a party includes its personal representatives, successors or permitted assigns.
(c) A reference to a statute or statutory provision is a reference to such statute or
provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
(d) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
(e) A reference to writing or written includes e-mails.
2 - Your contract
2.1. These Terms and the Order are considered by us to set out the whole agreement
between you and us for the sale of the Products. These Terms apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which areimplied by trade, custom, practice or course of dealing.
2.2. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Supplier which is not set out in the Contract.
2.3. Please read these Terms carefully and check that the details in the Terms and on the Order are complete and accurate (in particular your personal specifications/ requirements, measurements, plans and layouts in accordance with which the Products will be manufactured) before you commit to the Contract. Please ensure that you read and understand these Terms before you sign the Order, because you will be bound by the Terms once a Contract comes into existence between us, in accordance with condition 2.5.
2.4. The Order constitutes an offer by you to enter into a binding Contract, which we are free to accept or decline at our absolute discretion.
2.5. The Order shall be deemed to be accepted, and the Contract shall come into force
when:
2.5.1. we issue you with written acceptance of your Order (Order Confirmation) via email or in the instance that the order is placed on our website the invoice generated at checkout.
; or
2.5.2. we notify you that the Products are ready, whichever is the earlier.
2.6. Any quotation for the Products is given on the basis that a binding Contract shall only come into existence in accordance with condition 2.5 Subject to condition 2.7, a quotation shall be valid for a period of 30 days from its date of issue, unless we notify you in writing that we have withdrawn it during this period.
2.7. Any quotation issued subject to a promotional offer will be valid for a period of 30 days from its date of issue or, if sooner, on the expiry of the promotional offer.
2.8. We shall assign an order number to your Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.
2.9. All our Products, except our general accessories (cutlery trays, lighting etc), sinks, taps and appliances are made to your order using the measurements, plans, specifications, choices and details you have provided to us. For the purposes of these Terms:
2.9.1. when referring to all our products we will use the definition "Products"; and
2.9.2. when referring specifically to products which are made to your Order we will use the definition "Kitchen Furniture".
2.10. For Kitchen Furniture we rely on the measurements, plans, specifications, choices and details you supply to us and you must therefore check that they are accurate and correct. Please also check that all Products listed on the Order Confirmation are the correct model and specification. This is your responsibility even if we are installing your Products or have attended your premises prior to your Order being placed. You can find information on how to measure by contacting us on 02380 580 235, emailing sales@kitchencollection.co.uk, or in store.
We will not give refunds for, replace or allow you to reject Kitchen Furniture which have been supplied to you in accordance with the measurements, plans, specifications, choices and details you supplied to us unless the Kitchen Furniture are faulty or fail to comply with condition 4.1 below. This will not affect your legal rights as a consumer in relation to made-to-measure Goods that are faulty or not as described. Advice about your legal rights is available at your local Citizen's Advice Bureau or Trading Standards office.
2.11. Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogues or brochures, are issued or published solely to provide you with an approximate idea of the Products they describe. They do not form part of the contract between you and us or any other contract between you and us for the sale of the Products. We have taken care to describe and show Products as accurately as possible. Despite this, slight variations in Products may occur for example colours and textures may vary between different batches of production.
2.12. If any of these Terms are inconsistent with any term of the Order Confirmation, the Order shall prevail.
2.13. We have the right to revise and amend these Terms from time to time to reflect any changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. You will be subject to the policies and terms in force at the time that the Contract is formed, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to Orders you have previously placed that we have not yet fulfilled). [If we have to revise these terms after your Contract is signed, we will notify you in writing and you can choose to cancel the contract in accordance with condition 3.]
3 - Cancellation
3.1. We will allow you to cancel or change your Order at any time up until you have signed your Order Confirmation Form. Where the change means a change in the total price of your Order, we will notify you of the amended price in writing. After the Order Confirmation Form has been signed, you will not be able to cancel or change your Order for Products because production of your Order will have commenced.
3.2. If you wish to add Products to your Order after the Order Confirmation Form has been signed such additions may, at our discretion, be regarded as a new and separate Order with different delivery times and separate delivery charges.
3.3. To cancel or change your Order prior to signing the Order Confirmation Form, you should contact our Customer Service team on 02380 580 235 or email sales@kitchencollection.co.uk. If you cancel in accordance with this condition, we will issue you a full refund within 30 days of receipt of your cancellation.
3.4. You may correct any errors you make prior to signing the Order Confirmation Form, but we will not accept changes to or cancellation of your Order after the Order Confirmation has been signed.
3.5. We will issue a full refund of all sums paid for Orders for Products which were cancelled prior to the Order Confirmation being signed.
4 - The Products
4.1. We warrant the quality of our joinery and carcasses (cabinets) which form part of the Products in accordance with Kitchen Collection's Warranty which is available to view via our website at www.kitchencollection.co.uk/shop/warranty or a copy of this can be obtained from our customer service team at sales@kitchencollection.co.uk.
4.2. We warrant that on delivery and for a period of 12 months from the date of delivery that any Products purchased from us which are not covered by Kitchen Collection's Warranty referred to in condition 4.1:
4.2.1. are of satisfactory quality;
4.2.2. are fit for all the purposes for which products of the kind are commonly supplied;
4.2.3. are free from material defects in design, material and workmanship;
4.2.4. comply with all applicable statutory and regulatory requirements for selling
the Products in the United Kingdom; and
4.2.5. conform in all material respects with their description and/or the manufacturer's specification subject to any qualification or representation contained in the brochures, advertisements or other documentation including but not limited to these Terms.
4.3. Where we are not the manufacturer of the Products, we shall endeavour to transfer to you the benefit of any warranty or guarantee given to us.
4.4. This warranty is in addition to your legal rights in relation to Products which are faulty, or which otherwise do not conform with these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or trading standards office.
4.5. This warranty does not apply to any defect in the Products arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Products in a way that we do not recommend, your failure to follow our instructions, or any deviation from the plan which we provide, or other alteration or repair you carry out without our prior written approval.
4.6. We will take reasonable steps to pack the Products properly and to ensure that you receive your Order in good condition.
4.7. These Terms apply to any repaired or replacement Products we supply to you in the unlikely event that the original Products are faulty or do not otherwise conform with these Terms.
5 - Defective goods and returns
5.1. In the unlikely event that the Products do not conform with the warranties set out in condition 4.1, Subject to condition 5.2, if:
5.1.1. you give us notice in writing during the warranty period within a reasonable time of discovery that some or all of the Products do not comply with the warranty set out in condition 4.2;
5.1.2. we are given a reasonable opportunity of examining such Products; and
5.1.3. you (if asked to do so by us) return such Products to us at our cost, we shall, at our option, repair or replace the defective Products, or refund the price of the defective Products in full.
5.2. We shall not be liable for Products' failure to comply with the warranty set out in condition 5.1 in any of the following events:
5.2.1. you make any further use of such Products after giving notice in accordance with condition 5.1.1;
5.2.2. the defect arises because you failed to follow our oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Products;
5.2.3. the defect arises as a result of us following any drawing, design or specification supplied by you;
5.2.4. you alter or repair such Products without our consent;
5.2.5. the defect arises as a result of fair wear and tear, wilful damage, negligence,
or abnormal storage or working conditions; or
5.2.6. the Products differ from their description as a result of changes made to
ensure they comply with applicable statutory or regulatory requirements.
5.3. Except as provided in this condition 5, we shall have no liability to you in respect of the Products' failure to comply with the warranty set out in condition 4.2.
5.4. These Terms will apply to any repaired or replacement Products we supply to you.
5.5. You must notify us of your intention to return any Product before returning it. This can be done by emailing us at aftersales@kitchencollection.co.uk. All returns must be made to our nominated premises within the United Kingdom (mainland). If you fail to return the Products upon our request, we may charge you the direct costs of the recovery of the Products.
6 - Installation
6.1. Works carried out by Recommended Installers do not form part of these Terms and are subject to Separate terms and conditions available directly from the Recommended Installer.
6.2. You should note that there are certain works which will be required in connection with any installation which Kitchen Collection does not carry out. These "supplementary works" will be identified to you so that you can arrange for them to take place.
6.3. Where you are not using Kitchen Collection recommended installers for our Products the following shall apply:
6.3.1. it is your own responsibility to install or have installed the Products. You should not confirm your installation arrangements until the Products you have ordered have been delivered and checked by you in case delivery is late or there is a problem with the Products;
6.3.2. it is your responsibility to ensure that installation works carried out by third parties are carried out to a satisfactory standard and that such third parties do not damage or deface the Products;
6.3.3. it is your responsibility to ensure that you or your third party installer have the necessary skills to install a kitchen or bedroom. You or they must be qualified to work with gas and electricity, cut mitre joints, securely fix cabinets to the walls, fit worktops and be competent to use the variety of tools that will be required for the install;
6.3.4. before working with electricity, gas or water you should always consult a professional trade person and where relevant a GAS-SAFE registered plumber;
6.4. We cannot advise on planning permission or building regulations consent issues, which are entirely your responsibility.
6.5. If you have made any changes to your room layout since your pre-fit survey and have not notified us in writing, we will neither accept responsibility for additional costs nor accept any returns of Products.
7. Delivery
7.1. Unless we otherwise notify you in your Order and subject to condition 7.5, we or our delivery agent will use reasonable efforts to deliver the Products you have ordered to you by the delivery date in your delivery confirmation email. Any dates given for delivery are approximate only. Any time for delivery is not of the essence. Delivery will be made to the United Kingdom (mainland only) address you nominate in your Order and a charge is made for delivery details of which can be found on the customer charter provided to you. We or our delivery agent will contact you to arrange delivery. You will receive at least 48 hours' notice of the delivery date and on the day prior to delivery you will receive notice of when your delivery will be made in the morning or the afternoon.
7.2. We will take reasonable steps to deliver in accordance with condition 7.1 or as otherwise agreed between us in writing. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. Please allow extra time for deliveries to the Scottish Highlands and islands. Unfortunately we do not deliver to addresses outside the UK. Delivery routes are determined in advance. If you request a change of date after your contract has been signed, an administration charge of £150 will be payable.
7.3. If we have not contacted you to arrange delivery within 30 days of the Order Confirmation Form being signed please contact us to arrange delivery at aftersales@kitchencollection.co.uk
7.4. Where you request delivery to be made on a date which is more than 60 days after the Order Confirmation date we reserve the right to change the price of the Products and we will notify you if we do.
7.5. Delivery of the Order shall be completed when we deliver the Products to you at the address stated on the Order.
7.6. If you fail to take delivery of an Order, then, except where this failure is caused by our failure to comply with these Terms:
7.6.1. we will store the Products until delivery takes place and may charge you a reasonable sum currently £10 per item of Product per day to cover expenses and insurance;
7.6.2. we shall have no liability to you for late delivery; and
7.6.3. we will charge you our standard delivery charge for any subsequent attempts we may make to deliver the Products.
7.7. If you have not taken delivery of the Products within 30 days of our first attempt to deliver the Order, we may, after giving you reasonable prior notice in writing, resell or otherwise dispose of part or all of the Products.
7.8. If we are not able to deliver the whole of the Order at one time due to operational
reasons or shortage of stock, we will deliver the Order in instalments. We will not charge you extra delivery costs for this. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
7.9. You must ensure that you or a nominated representative over the age of 18 is present at the designated delivery time and location to accept and sign for the delivery of Products.
7.10. You must promptly (and before making arrangements for installation) check the delivery and report any discrepancies between the delivery and the Order in writing. You agree that our delivery staff/agents may take photographs of the Products on delivery as evidence that they have been delivered and as to their condition on delivery.
7.11. You must inspect the Products upon delivery. If the Products do not arrive on the delivery date or are damaged on arrival, you must report it to us within 72 hours of delivery date or intended delivery date. We may not accept any claims submitted after this period.
7.12. You must ensure that our delivery staff/agents and their vehicles have a clear and safe means of access to your delivery address. You must clear a suitable space for delivery which is watertight and free of all valuable and breakable items. We may refuse to deliver the Products and store them at your cost (in accordance with condition 7.8.1) until the access is clear and safe if you do not comply with this obligation. A redelivery charge will also be payable.
8 - Risk and title
8.1. The Products will be at your risk from the time of delivery to the address stated on your Order Confirmation.
8.2. Ownership of the Products will only pass to you when we receive payment in full of all sums due for the Products, including delivery charges.
9 - Price and payment
9.1. The price of the Products will be as set out in the Order Confirmation or, if no price is quoted, the price set out in our website price list at point of order. Prices are liable to change at any time, but price changes will not affect Orders that we have confirmed in writing, except as specified in condition 9.4.
9.2. These prices include VAT unless otherwise expressly stated.
9.3. The prices for the Products exclude delivery costs which will be added to the total amount due. Delivery costs are set out in the Order Confirmation and our standard delivery charges are viewable at https://www.kitchencollection.co.uk/Shop/help-advice/delivery-charges.
9.3.1 Where an order is under £2,000.00 for furniture only please contact us for the delivery charge. Furniture orders below £2,000.00 will potentially be supplied flat packed - please contact us for confirmation. It is always possible that, despite our best efforts, some of the Products we offer may be incorrectly priced.
9.4. We may, by giving notice to you at any time up to [28] days before delivery, increase the price of the Products to reflect any increase in the cost of the Products that is due to:
9.4.1. any factor beyond our control (including foreign exchange fluctuations,
increases in taxes and duties, and increases in labour, materials and other
manufacturing costs);
9.4.2. any request by you to change the delivery date(s), quantities or types of Products ordered, or the specification; or
9.4.3. any delay caused by any of your instructions or failure to give us adequate or accurate information or instructions.
9.5. Unless otherwise agreed in writing payment for Products must be made at point of order by either United Kingdom credit or debit card or BACS. Payments by BACS must be in cleared funds prior to delivery. We accept payment with Mastercard, Visa, Maestro,
[Solo], Delta or Visa Electron.
9.6. Without limiting any other remedies or rights that we may have, if you do not pay us on
time, we may cancel or suspend any other outstanding Order until you have paid the
outstanding amounts.
9.7. Condition 9.6 shall not apply for the period of the dispute if you dispute the payment owing in good faith and let us know promptly after you have received the invoice that you dispute it.
10 - Our liability
10.1. Nothing in these Terms shall limit or exclude in any way our liability for:
10.1.1. death or personal injury caused by our negligence or the negligence of our
employees, agents or suppliers;
10.1.2. fraud or fraudulent misrepresentation;
10.1.3. any breach of the obligations implied by section 12 of the Sale of Goods Act
1979 or section 2 of the Supply of Goods and Services Act 1982;
10.1.4. losses for which it is prohibited by section 7 of the Consumer Protection Act
1987 to limit liability; or
10.1.5. any other matter for which it would be illegal or unlawful for us to exclude or
attempt to exclude our liability.
10.2. Subject to condition 10.1, we shall not be responsible for any losses that you suffer as a result of our failure to comply with the Contract, except for those losses which are a
foreseeable consequence of that failure and which are limited to the purchase price of the Products you have purchased.
10.3. Subject to condition 10.1, we shall not be liable under or in connection with the
Contract for any of the following:
10.3.1. loss of income or revenue (including but not limited to loss of wages);
10.3.2. loss of business;
10.3.3. loss of anticipated savings;
10.3.4. loss suffered by you in failing to adhere to conditions 6.2 and 7,10; or
10.3.5. loss of data.
This condition 10.3 shall not prevent claims for damage to, your physical property,
excluding the cost of repairing any pre-existing faults or damage to your property that
we discover in the course of installation and/or performance by us.
10.4. We shall not be liable to you or responsible for losses or damage incurred by you which arise as a result of you providing to us incorrect measurements, plans, specifications,
choices or details, or failure by you to take account of the features, size and shape of the space in which you wish to install our Products.
11 - Events outside our control
11.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).
11.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors or other issues including (but not limited to) product shortages and delays in manufacturing
11.3. Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.
12 - Specialist Worktops
Please note that if you are buying a specialist worktop from us (e.g. granite, quartz, solid surface or sintered stone), this condition 12 will apply.
12.1. You accept that although efforts will be made, it may not be possible to provide the exact template or installation date requested.
12.2. You accept that the total price in your Order are subject to the confirmation following the template and site survey. We reserve the right to amend the price should the final details differ from those upon which the quotation was based.
12.3. Any changes to the price will be reflected in the Order Confirmation, which you will be required to sign and return before the commencement of the worktop manufacturing process. Your quote will be valid for 30 days. The joint positions will be finalised at template stage.
13 - Assignment
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
14 - Notices
All notices sent by you to us must be sent to Kitchen Collection Ltd at Customer Service, Kitchen Collection, Units 12-14, Mortimers Industrial Estate, Romsey Road, Ower, Hampshire, SO51 6AF or aftersales@kitchencollection.co.uk. We may give notice to you at either the e-mail or postal address you provide to us in the Order. Notice will be deemed received and property served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.
15 - General
15.1. If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
15.2. A waiver of any right or remedy under the Contract or law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or
delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
15.3. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
15.4. We warrant that we will process your personal data in compliance with all applicable laws, enactments, regulations, orders, standards and other similar instruments. We further warrant that, having regard to the state of technological development and the cost of implementing any measures, we will take appropriate technical and organisational measures against the unauthorised or unlawful processing of your personal data and against the accidental loss or destruction of, or damage to, your personal data.
15.5. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
16 - Termination and suspension
16.1. If you become subject to any of the events listed in condition 16.2, we may terminate the Contract with immediate effect by giving written notice to you.
16.2. For the purposes of condition 16.1, the relevant events are:
16.2.1. you are the subject of a bankruptcy petition or order;
16.2.2. you die or, by reason of illness or incapacity (whether mental or physical), are
incapable of managing your own affairs or become a patient under any mental health
legislation;
or if the Customer is a company:
16.2.3. a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer, other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;
16.2.4. an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer; or
16.2.5. the holder of a qualifying floating charge over the Customer's assets has become entitled to appoint or has appointed an administrative receiver, or any event analogous to the foregoing events occur under the laws of any other jurisdiction.
16.3. Without limiting its other rights or remedies, we may suspend provision of the Products under the Contract you become subject to the events listed in condition 16.2 above, or we reasonably believe that you are about to become subject to any of them, or if you fail to pay any amount due under this Contract on the due date for payment.
16.4. On termination of the Contract for any reason you shall immediately pay all outstanding unpaid invoices and interest.
16.5. Termination of the Contract, however arising, shall not affect any of the parties' rights, remedies, obligations and liabilities that have accrued as at termination.
16.6. Conditions which expressly or by implication survive termination of the Contract shall continue in full force and effect.
17 - Severance
17.1. If any provision or part-provision of the Contract is or becomes invalid, illegal or
unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this condition shall not affect the validity and enforceability of the rest of the Contract.
17.2. If any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
18 - Customer Services
18.1. We try very hard to exceed expectations. in case we fail and you need to complain about our service then you can contact using one of the following methods:
18.1.1. Email: aftersales@kitchencollection.co.uk;
18.1.2. Post: Kitchen Collection, Units 12-14, Mortimers Industrial Estate, Romsey Road, Ower, Romsey, Hampshire, SO51 6AF.
19 - Disputes
19.1. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, the Contract, its subject matter or formation (including non- contractual disputes or claims).
20 – Privacy And Security
20.1 All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this site means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data on this Site. By registering to use the Site you agree to this Use.
20.2 When ordering goods you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of our products and otherwise for the normal use and improvement of our Site.
20.3 To enable us to monitor and improve our Site, it gathers certain aggregated information about you when you use it, including details of your operating system, browser version, domain name and IP address, the URL you come from and got to and the parts of the Site you visit.
20.4 We use cookies only to store information such as your User ID and your session identifiers and password to enable us to identify whether you are registered on to the Site and, if so, to shortcut your access to the site and any Products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Site.
20.5 We endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose online. You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.
20.6 If you have any queries about our privacy policy, please contact us at aftersale@kitchencollection.co.uk
KITCHEN COLLECTION is a trading name of Kitchens Collection Ltd, which is registered in England and Wales under company number 04135435. The registered company address is Units 12 to 14 Mortimer’s Industrial Estate, Romsey Road, Ower , Romsey, Hampshire SO51 6AF . Our VAT number is 777300620.